Re-code scale question options

When working with scale questions, it is useful to combine some of these answer options e.g. into Top-2 or Bottom-2.

• Select all of the variables that need to be re-coded and click the 'Group' icon ;

Grouping questions is a time-saving feature when managing multiple questions with identical answers and requiring the same adjustments. Any changes made to one question in the group will be automatically applied to the others.

• Select any variable in the group to see its categories;

• Select the Top-2 scores - ‘9’ and ‘10 - and click on the ‘OR’ icon . This will create a new answer option for all grouped variables of people who answered 'Yes' to either of these questions. ​

• Click the 'Edit' icon to change the title to Top-2, or Promoters, then Save.

• Repeat for Bottom-2 and Detractors. Now all changes are applied to all variables in the group.