When working with scale questions, it is useful to combine some of these answer options e.g. into Top-2 or Bottom-2.
Select all of the variables that need to be re-coded and click the 'Group' icon
;
Grouping questions is a time-saving feature when managing multiple questions with identical answers and requiring the same adjustments. Any changes made to one question in the group will be automatically applied to the others.
Select any variable in the group to see its categories;
Select the Top-2 scores - ‘9’ and ‘10 - and click on the ‘OR’ icon
. This will create a new answer option for all grouped variables of people who answered 'Yes' to either of these questions.
Click the 'edit' icon
to change the title to Top 2, or Promoters, then Save.Repeat for Bottom 2 and Detractors. Now all changes are applied to all variables in the group.